How do I transfer my license to a new employee?
You are able to reset a password and email address within PVSketch and PVSketch Mega if you have access to the employees email address. For PVCAD and PVCAD Mega products you are able to release the license key to register a new user with these instructions (reset license key). If you have trouble with either of
How do I terminate my licenses?
Sorry to see you go! We would love the opportunity to keep your business. Please contact support@pvcomplete.com and we will process your cancellation request at the end of your current billing period. If you are a subscriber to PVSketch, you can terminate you license by navigating to Menu and Account.
What payment methods are accepted and how do I cha...
We accept all major credit and debit cards for monthly and annual license purchases, and accept bank transfers and ACH for annual purchases. You will get a receipt at end of each billing cycle from our billing partner, Stripe. If you click “Manage Your Subscription” within this receipt, you will be taken to a login
How many people get access to the software?
PVCAD and PVCAD Mega are linked and registered to one computer, thus you will get one license per computer. For PVSketch and PVSketch Mega, you can create a license for yourself, if you are interested in a shared use, enterprise account – please reach out to our team at sales@pvcomplete.com.
What is cost and how do I purchase a license?
We offer monthly and annual licenses to our software – if you purchase annual, we offer a 30% discount. You can view our prices and can purchase licenses online here. Licenses can be cancelled at any time or will auto-renew according to our Terms of Use at the end of your billing period. For PVSketch,
